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Frequently Asked Questions
How long does shipping typically take?▼
We offer standard shipping which takes 3-5 business days within the continental US. International orders generally arrive within 7-14 business days depending on your location.
What is your return policy?▼
You can return any unworn item within 30 days of delivery. Simply use our online portal to print a prepaid label and receive a full refund.
Which payment methods do you accept?▼
Koala Brands accepts all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay for your convenience.
How do you ensure product quality?▼
Every garment undergoes a rigorous three-point inspection process. We source premium, sustainable fabrics to ensure your fashion pieces remain durable, comfortable, and stylish for years.
Elevate Your Style with Koala Brands
Discover the latest trends in sustainable fashion and upgrade your wardrobe with premium essentials.
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